Agile: back to basics
I’ve been working as an agile coach at the Home Office for nearly a year and have had the luxury of seeing lots of teams in London, Sheffield and Croydon...
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What do service designers do?
...and the value for money they deliver. Some of us are more directly involved, such as service managers, policy makers, policy writers, customer service teams and front-line staff. While others...
Prototyping content
...can’t format the layout that much, so it’s best used for content changes. And there’s no way to save drafts, so remember to take a screenshot when you have the...
Storing and sharing user research
At the Home Office we believe our user research is valuable and should be used to inform decision making at all levels. We want to make it easier for anyone...
Using the physical space in an Agile Project
...6) Agile Board The team’s Agile Task Board is the central hub for our project. It’s the main focus of communication for everyone, and we gather around it daily to...
The first #DigitalGovWomen unconference: a man’s perspective
...was a shame there were so few of us. What is an unconference? It was my first unconference, so the format threw me a little initially. In an unconference, attendees...
Creating common ground with design standards
...they need. The design standards can help guide other professions, for example developers or researchers who might need to be a voice for users in the absence of designers. Remote...
Designing for government: an intern's perspective
I’m a recent interaction design graduate. The course gave me ideas about what path my future career might take, but the idea of designing services for government was something I...
A collaborative approach to service assessments
...we can create important digital services that work for users, in a wider context of being value for money and fit for purpose. I trained 22 internal service assessors during...
Celebrating the success of home-grown talent
...at the Yorkshire and Humber Regional Apprenticeship Awards. She’s now up for public vote for the National Apprenticeship Awards 2018 Rising Star of the Year. The Rising Star award seeks...
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