...the work of many others – but it’s new to the Home Office and we’d like to show how user-centred design can add value and support business objectives. Understanding the...
...problems (user needs). A lot of these GDS patterns are focused on services for the public. Here at Home Office Digital we’re building services like renew your passport that citizens...
...service moved online, support should be available for all users to access and use them equally. Assisted digital in the Home Office Since forming our new research team In January...
...use and how to approach writing about users from groups, including users from groups with protected characteristics. The guidance highlights how to avoid inconsistent approaches that have the potential to...
...an armed forces visa route. We did the same based on the user's nationality. Users from New Zealand and Australia are automatically exempt, so we changed the prototype service so...
...of User Research and Design, then Head of User Research, she’s been instrumental in pushing forward the department’s digital transformation agenda. As I said in my earlier post, people are...
...GDS would bring as we thought we already knew lots about our users and had done some user research. Of course we were wrong and we have learnt a huge...
...those whose careers have developed with a less flexible way of working and a more formal dress code. I read an article a while back from a top female CEO...
...foundations for my study and work over the apprenticeship. There were many temptations and frustrations along the way, including being consumed by Orange is the New Black TV series as...
...help teams get it right first time. Do the reading Do the reading before starting a new digital project – you’ll gain a lot if you do. GOV.UK has lots...
