Building success
...and retain great people. Equality of opportunity Linked to this, and to the core values of the Civil Service, is my desire to bring a better balance to our workforce....
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The Delivery Profession at the Home Office
Posted by:
Matt Lilley, Head of Role, Delivery and Depak Patel, Senior Delivery Manager, Posted on:
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Categories:
Delivery, Recruitment
...to continually improve their processes. Delivery Managers are skilled in: planning and prioritisation agile and other delivery methodologies, and how to make a process work team dynamics - how to...
User experience is a team sport
...to help on the Biometric Residence Permit (BRP) service. Foreign Nationals must have a biometric residence permit (BRP) if they want to apply to come to the UK, apply to...
Psychological safety for researchers
...but getting up close can also expose you to risks. Most are easy to spot and straightforward to mitigate and there’s already some great advice on how to manage the...
Content design internship: first impressions
...to the internship on Civil Service jobs and she decided to apply. What content design means to us As content designers, we need to be able to communicate complex processes...
Our Home Office 2024 DDaT Strategy is published
Posted by:
Rob Thompson, Chief Technology Officer, Posted on:
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Categories:
DDaT Strategy, Transformation
...is it good practice to be transparent, but it's also how we make things better. We invite your feedback on our strategy, and plan to update it in response. Please...
How we collaborated across government to design content supporting Afghan resettlement
...Now the page is live, other designers will use analytical data and user research to improve it, keeping the information up to date and adding new ways to help people...
What we mean by service outcomes and measurement
...naive. But we do need practical ways to start to bridge the gap between the ambition to orient government (and any large organisation) around end-to-end services that meet user needs,...
Life after live
Posted by:
Louise Costelloe-Ward, Posted on:
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Categories:
Live services, Service assessments, Service optimisation
...useful recommendations on how the service can continue to improve and remain responsive to its users. We asked the service team to give us feedback on the session. We have...
Delivery managers, product managers and service managers – how to get the best out of them
...user researchers – are heavily involved in getting the user needs right for a service. The team is responsible for building the service to meet those needs in the right...
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