...create clear, user-led content. Together we build simple, easy to use services. It’s not about what users like, or prefer It’s about understanding user need, and meeting those needs through...
...channel than users are. They are just trying to get something done. We still have a lot of work to do to make our digital services attractive for users who...
...that our existing approach to the data ingestion problem would not enable our users to deliver on key ministerial priorities, which prompted us to radically rethink our solution to this...
...a direct replacement based on programme requirements. Learning from user research to improve service design To understand the needs of users, our team did comprehensive user research during discovery. We...
...from the role, making it a good time to share some thoughts so I can help other Home Office delivery teams. To that aim, I’ve put together some guidance to...
...list is a precursor to knowing things about these services: their size, how much they cost to deliver, how they’re performing in terms of desired outcomes (for users, for policy,...
...exist. Which is a problem because they’re critical to understanding how and why a service was built. Such paperwork would really help us in service optimisation. We take live services...
...nationals to demonstrate a period of residency in the UK, product, delivery, research and design teams worked alongside data and engineering teams to break down requirements into user stories. In...
At Home Office Digital, Data and Technology (DDaT) we offer career changers the opportunity to explore the user research profession. Career changers learn research methods, how to conduct research ethically...
...topics covered a range of issues, including maternity and promotion. Around 20 women pitched topics they’d like to discuss, and then the men were encouraged to make a suggestion. I...
