User research and design in Home Office Digital
...an Inclusive Design. We do this by going out into the field, to the places where users are, and observing them in context. Talking to users in the environments where...
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Developing accessible services: ‘It’s a team sport’
Posted by:
Accessibility and Digital Inclusion team, Posted on:
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Categories:
Accessibility, Software engineering
...also added a third route that would allow users to supply ID by post or in person to ensure users who weren’t able or willing to use digital methods could...
Designing with an accessible mindset
...only colour is used to indicate where it is. By all means use colour. But progressively enhance the experience and make sure text is always in place to explain important...
Confidence tricks: how to help assisted digital users
...need to do know that party filled in applications won’t be viewed by a case worker be able to add information to describe their situation be able to answer questions...
Can graphic design save your life?
...A graphic designer also needs to make tough decisions. For example, questioning content and messaging, understanding user needs and knowing how to use design techniques effectively to support the thing...
What makes a good interview?
In-depth contextual interviews are one of the most important techniques in a user researcher’s toolkit. Speaking to the people who will use, or are using, your service helps you discover...
Digital internships: putting passion to practical use
...to use agile methods in software development. Agile methods were completely new to me and we were taught useful and practical ways to work in multidisciplinary teams and how to...
Building success
...for all Another aspect to our team's inclusion drive is to ensure all services – those used by the public and civil servants – are accessible and easy to use...
The Delivery Profession at the Home Office
Posted by:
Matt Lilley, Head of Role, Delivery and Depak Patel, Senior Delivery Manager, Posted on:
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Categories:
Delivery, Recruitment
...to continually improve their processes. Delivery Managers are skilled in: planning and prioritisation agile and other delivery methodologies, and how to make a process work team dynamics - how to...
User experience is a team sport
...on user needs We’ll be posting in more depth about HOF and use of Kubernates in later posts. Here I’d like talk about how the team’s relentless focus on user...
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