...everyday risks you might encounter. Some risks, however, are more complex and less conspicuous. Psychological risks Psychological risks fall into this category. They’re intangible, quick to overlook and easy to...
...live projects to writing content for GOV.UK. How we found out about the internship We came to the internship from different walks of life. Ounie worked in book publishing for...
...dedicated to bold, transformative principles. It sets out how we'll become product-centric and collaborative in our operations, and data-driven in our design and decision-making. Publishing our strategy in the open...
...Now the page is live, other designers will use analytical data and user research to improve it, keeping the information up to date and adding new ways to help people...
...Outcomes and their measures can be a useful lens to help consider: all the work that’s happening across an end-to-end service how to frame new work before it starts how...
...useful recommendations on how the service can continue to improve and remain responsive to its users. We asked the service team to give us feedback on the session. We have...
...user researchers – are heavily involved in getting the user needs right for a service. The team is responsible for building the service to meet those needs in the right...
...You're only interested in how they're using systems so that you can help make things better. I was careful to explain that I wasn't testing users or comparing their times...
...be able to demonstrate what they’re doing to understand their users and how they’ll assess the impact of decisions on them. They should also be able to show how they’re...
...our users to consume the information. This varies from the more traditional data analytics functions, such as Management Information (MI) reporting that goes up to senior leaders within the Home...
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