User experience is a team sport
...on user needs We’ll be posting in more depth about HOF and use of Kubernates in later posts. Here I’d like talk about how the team’s relentless focus on user...
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Psychological safety for researchers
...everyday risks you might encounter. Some risks, however, are more complex and less conspicuous. Psychological risks Psychological risks fall into this category. They’re intangible, quick to overlook and easy to...
Content design internship: first impressions
...live projects to writing content for GOV.UK. How we found out about the internship We came to the internship from different walks of life. Ounie worked in book publishing for...
Our Home Office 2024 DDaT Strategy is published
Posted by:
Rob Thompson, Home Office Chief Digital, Data and Technology Officer, Posted on:
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Categories:
DDaT Strategy, Transformation
...dedicated to bold, transformative principles. It sets out how we'll become product-centric and collaborative in our operations, and data-driven in our design and decision-making. Publishing our strategy in the open...
How we collaborated across government to design content supporting Afghan resettlement
...Now the page is live, other designers will use analytical data and user research to improve it, keeping the information up to date and adding new ways to help people...
What we mean by service outcomes and measurement
...Outcomes and their measures can be a useful lens to help consider: all the work that’s happening across an end-to-end service how to frame new work before it starts how...
Life after live
Posted by:
Louise Costelloe-Ward, Posted on:
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Categories:
Live services, Service assessments, Service optimisation
...useful recommendations on how the service can continue to improve and remain responsive to its users. We asked the service team to give us feedback on the session. We have...
Delivery managers, product managers and service managers – how to get the best out of them
...user researchers – are heavily involved in getting the user needs right for a service. The team is responsible for building the service to meet those needs in the right...
How will this new shiny thing deliver value?
...You're only interested in how they're using systems so that you can help make things better. I was careful to explain that I wasn't testing users or comparing their times...
How we co-created Business Design Principles for the Home Office
Posted by:
Katy Arnold, Deputy Director for Design and Research and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Design, Service design
...be able to demonstrate what they’re doing to understand their users and how they’ll assess the impact of decisions on them. They should also be able to show how they’re...
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