...useful recommendations on how the service can continue to improve and remain responsive to its users. We asked the service team to give us feedback on the session. We have...
...also added a third route that would allow users to supply ID by post or in person to ensure users who weren’t able or willing to use digital methods could...
...an Inclusive Design. We do this by going out into the field, to the places where users are, and observing them in context. Talking to users in the environments where...
...user researchers – are heavily involved in getting the user needs right for a service. The team is responsible for building the service to meet those needs in the right...
...You're only interested in how they're using systems so that you can help make things better. I was careful to explain that I wasn't testing users or comparing their times...
...be able to demonstrate what they’re doing to understand their users and how they’ll assess the impact of decisions on them. They should also be able to show how they’re...
...everyday risks you might encounter. Some risks, however, are more complex and less conspicuous. Psychological risks Psychological risks fall into this category. They’re intangible, quick to overlook and easy to...
...live projects to writing content for GOV.UK. How we found out about the internship We came to the internship from different walks of life. Ounie worked in book publishing for...
...Now the page is live, other designers will use analytical data and user research to improve it, keeping the information up to date and adding new ways to help people...
...service, a rise from 47% of users in 2018. Continuous testing is essential for our user experience We can rapidly release frequent updates to the service due to our use...
