...an online application form easier to understand, or optimising the underlying code for a service – increases your own emotional investment in a project and therefore your motivation. Next time...
...our early ideas for what might work — and then we put it in front of users as early in the process as we can. This means that we can...
...those who might struggle to use them are properly researched and included in the design. Clare & Maria What is assisted digital? Assisted digital is, simply, support for users who...
...people to contribute further with extra curricular activities, particularly with the open source community. Freedom to innovate There’s also the freedom to innovate. We know that great people value the...
...that beginning with upfront designs, architectures and release plans simply doesn’t work. After all, because how can you know what to build for your users if you haven’t spoken to...
...of working for a department whose aims are to cut crime and reduce immigration, and how that impacts on both our users’ views of our motives and willingness to collaborate...
...typos before you send it out? The problem is, when reading your own content, your brain reads what you think you’ve written, not what’s actually there. Part of the reason...
...partnerships. Although you can use local register offices, such as your local library, to use the registration service, it’s the registration district that’s responsible for making sure that certificates for...
...it can also be overwhelming. There are forms that have nearly 100 pages and include questions that they might not need to answer. You can write what you want, not...
...to understand what needs icons were meeting, particularly for internal services. Our research was primarily qualitative. We found a lot of inconsistency in what and how icons were used, which...
