User research and design in Home Office Digital
...our early ideas for what might work — and then we put it in front of users as early in the process as we can. This means that we can...
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Intro to the the Home Office Assisted Digital Team
...those who might struggle to use them are properly researched and included in the design. Clare & Maria What is assisted digital? Assisted digital is, simply, support for users who...
Uncommon people
...people to contribute further with extra curricular activities, particularly with the open source community. Freedom to innovate There’s also the freedom to innovate. We know that great people value the...
User experience is a team sport
...that beginning with upfront designs, architectures and release plans simply doesn’t work. After all, because how can you know what to build for your users if you haven’t spoken to...
Trust me, I want to make things easier for you...
...of working for a department whose aims are to cut crime and reduce immigration, and how that impacts on both our users’ views of our motives and willingness to collaborate...
Tips on how to proofread your own content
...typos before you send it out? The problem is, when reading your own content, your brain reads what you think you’ve written, not what’s actually there. Part of the reason...
Building the ‘registration district’ register alpha
...partnerships. Although you can use local register offices, such as your local library, to use the registration service, it’s the registration district that’s responsible for making sure that certificates for...
Confidence tricks: how to help assisted digital users
...it can also be overwhelming. There are forms that have nearly 100 pages and include questions that they might not need to answer. You can write what you want, not...
Good icons should be invisible
...to understand what needs icons were meeting, particularly for internal services. Our research was primarily qualitative. We found a lot of inconsistency in what and how icons were used, which...
Storing and sharing user research
...involved in service delivery to understand what users need, so they can make better decisions about what should be done. We also want to help people who write policy or...
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