...of guidance on building and maintaining digital services, including the Service Manual, Design Principles, the Technology Code of Practice and the Digital Service Standard. It’s incredibly useful, but people don’t...
...we should be thinking about. We must also consider age. Without mentioning names, I had an encounter with someone recently and it really affected me. In fact, the comments they...
...with, as you can see in the photo. And while the way we used the wall constantly changed, I’d like to share with you a snapshot depicting one of the...
...in the UK: Matching refugees to a new area is a complex decision and could potentially involve dozens of different criteria. We need to consider housing and health requirements –...
Hi all, my name’s Wasim and I'm one of the delivery managers in the Service Optimisation (SO) team. It’s been an interesting few months over here in our Metro Point...
...now? No more 18 pages of prompts and guidance. No more pre-prepared answers to a pre-prepared set of questions. Thanks to GDS we’ve now got a one-page assessment agenda. One...
...A simplistic view is explained by Henrik Kniberg in the picture below: do the right thing do things right get better and better every day Getting the intersection right Knowing...
...you work out average times, you need to deal with any outlying times. If timings for one task are between 4 and 6 minutes but you have one at 15...
...feedback. Design for everyone Government digital products have a diverse user base. Public services need to be accessible to everyone and this can lead to very interesting design challenges, where...
...you must answer one question before seeing the next. This compounds the anxiety and confusion felt by people who have difficulty using the internet, particularly when completing lengthy and complex...
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