...qualification and research experience matched the job description and skillset, so I gave the application a shot. It was a demanding application process that tested me at every point. The...
...interviews to get good quality data. Get it wrong and you’ll get poor insights, which can lead to services being designed and built for the wrong thing. But performing good...
...who uses our software to turn that application into a result. Being an important part of a team that creates simple and successful online user journeys gives me great job...
...members of your team can look out for accessibility issues, backed up by continuous integration. You’ll need to follow through on all this to pass an alpha service assessment. Private...
...– to explain what we mean by ‘user research’. We wanted something we could promote, post to online forums and even send out in recruitment emails. We wanted a text...
User researchers work across the Home Office, gaining insight to improve services in immigration, passports and borders. None of this could happen without user research participants and somewhere to talk...
Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
...service quicker, simpler and cheaper (to use and probably to build too). Another way to put it is that user needs are about getting done only what’s needed. The goal...
...I was excited about a recent exchange trip to the Department of Internal Affairs (DIA) in New Zealand. The UK and New Zealand are 2 countries in Digital 5, or...
...used the internet in my research, I’d never researched how people use the internet. Which is why I jumped at the chance of becoming a user researcher intern at Home...
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