Digital internships: putting passion to practical use
...to use agile methods in software development. Agile methods were completely new to me and we were taught useful and practical ways to work in multidisciplinary teams and how to...
User research
What makes a good interview?
...interviews to get good quality data. Get it wrong and you’ll get poor insights, which can lead to services being designed and built for the wrong thing. But performing good...
Theory to practice: my first steps as a user researcher intern
...in and take your strengths to the next level. There’s also unlimited scope for informal learning. Every member of a team – other researchers, developers, designers, managers – will welcome...
Working together to achieve accessibility
...give our views on the accessibility to the service assessment panel. We can also review changes during the live phase. Accessibility audits During an audit, we’ll check compliance with all...
Moving stories: using video to explain user research
...hour?’ ‘Can we ask you to recall your experiences?’ ‘Can we show you this thing we call a service?’ ‘Can we come into your home?’ Our video helps to explain...
Research Services: here to help
...some, we can help you book them into sessions and support you on the day. Know what's on offer in your lab Both labs have a seating area for introductory...
Storing and sharing user research
Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
Doing less by focusing on user needs
...service quicker, simpler and cheaper (to use and probably to build too). Another way to put it is that user needs are about getting done only what’s needed. The goal...
Learning through international collaboration in New Zealand
...than re-entering their details for many services, including Student Loans, senior services, housing and benefits. Digital booths in New Zealand, where users can get side-by-side help with govt.nz services Data...
The learning curve of a HODDaT user researcher intern
...baby’ discovery – a high-level project that explored the services new parents use, for example registering the birth and applying for baby’s first passport. I was part of a small...
Recent Comments