...team comprising user researchers, content designers, developers and delivery, product and service managers, where we meticulously research our users’ needs, test ideas that address those needs, and iterate. Users and...
Every designer should care about accessibility. Designs from designers who don’t care end up excluding people, and that’s simply not acceptable. Good designers help create inclusive products and services that...
...do something currently, but it's harder to get them to imagine what they'd like in an ideal world. That's why service designer Sebastian and I decided to use some neat...
...English. It could be things like: we’re making it easier to access data so it’s faster to build good services redesigning a service to work across multiple departments so it’s...
...good answer. What the new shiny thing should be doing is improving the old outdated thing, reducing overheads and helping to create more efficient services. Quantifying the value of this...
...next project. Our service is focussed on building systems that get data from other systems, so it can be easy to approach all of our projects in the same way....
...baby’ discovery – a high-level project that explored the services new parents use, for example registering the birth and applying for baby’s first passport. I was part of a small...
...involved in service delivery to understand what users need, so they can make better decisions about what should be done. We also want to help people who write policy or...
...download them. Participant recruitment Labs are great, but without participants there’s no user research. Research Services can help here, too. We’re creating a participant recruitment service and will take this...
Applications for the 2018 Home Office Digital Internship programme are due to launch in April, with placements in user research, interaction design, content design, service design and software engineering. Before...
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