...useful recommendations on how the service can continue to improve and remain responsive to its users. We asked the service team to give us feedback on the session. We have...
...user researchers – are heavily involved in getting the user needs right for a service. The team is responsible for building the service to meet those needs in the right...
...real value. 5 minutes here and there can soon add up Plus, there’s nothing better than showing how costly an existing process is to get support for a better, user-focussed...
...be able to demonstrate what they’re doing to understand their users and how they’ll assess the impact of decisions on them. They should also be able to show how they’re...
...that our existing approach to the data ingestion problem would not enable our users to deliver on key ministerial priorities, which prompted us to radically rethink our solution to this...
...a direct replacement based on programme requirements. Learning from user research to improve service design To understand the needs of users, our team did comprehensive user research during discovery. We...
...from the role, making it a good time to share some thoughts so I can help other Home Office delivery teams. To that aim, I’ve put together some guidance to...
...use our internal patterns for things like logging into a service or writing a report. We hope to include lots of useful information about the user research and accessibility testing...
...tell the user too much information in advance, but we decided to do this because this was a private beta launch - the user would be using the service for...
...easier for someone to use improving confidence and accuracy in decision making to give better value for money identifying how services could better meet policy intent creating the right conditions...
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