...We've created our own inclusive language guidance for designers at the Home Office, to use as a benchmark for content in our services. The guidance is not an exhaustive list...
...first step was to decide on a format for publishing the information. We could have provided a list of links to other organisations’ websites, but there’s a risk that links...
...identified where we needed further research, and created a roadmap for delivering new and improved services. We identified onboarding as an area we could immediately improve and developed a list...
...out from tables what documents were relevant to them. Now, after answering some questions, they are shown a specific list of documents. As well as being better for the user,...
...deployment pipelines. These sessions generated lots of healthy discussion and a long list of questions from various people, which we'll use to help guide the learning and continuous improvement roadmap...
...silent, it could mean they’re thinking. Waiting 4 or 5 seconds lets them consider what they’ve said and perhaps continue. Do listen… really listen Listening is important. It tells you...
...assessments, rather than having a conversation about the service. Some people wanted a more visual perspective on the standards, rather than a list. There was confusion over terminology. Live Assessments...
...works and doesn’t work. We could list the things the system has to do and we might apply the GOV.UK style guide. While there are lots of positives with this...
...to understand services and create a list of terms (our taxonomy) so we can communicate more simply and clearly across the Home Office. Some of the terms we all use,...
...to-do list at the end, just before you plan to ship the product. Trying to retrofit accessibility costs a lot of time and money. Designing for everyone is a constant...
