Content is crucial, but the right design is essential
...unique code to give to an employer to prove they’re allowed to work in the UK. However, during usability testing we found that some users were not sure what to...
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Words matter: shaping our Home Office content style guide
Posted by:
Steven Shukor, Principal Content Designer, Posted on:
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Categories:
Content, User centred design
...passport' instead of 'ePassport'. permission to enter Use 'permission to enter' instead of 'leave to enter' or 'limited leave to enter', which are no longer in official use. For example,...
How does CoLab help the Home Office solve problems?
Posted by:
Katy Arnold, Deputy Director for Design and Research, Posted on:
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Categories:
Design, User research
...the work of many others – but it’s new to the Home Office and we’d like to show how user-centred design can add value and support business objectives. Understanding the...
Building internal systems v providing services
...complex cases that need people to evaluate them in depth and train then use algorithms to learn how to improve effectiveness or efficiency Thinking through these options takes many disciplines,...
Service design at the Home Office
...they need to be able to afford to pay someone that does. Entering the UK as an end-to-end service As an example, a person coming to work in the UK...
Knowing the right level of interaction design
...that are easy to use and understand. They’ll prototype these solutions – often in code because interactions are made of code, not mock-ups – to test ideas with users and...
Continuous improvement with quality assurance and testing
...to help us control dependencies and configuration of our frameworks. Our tools for test automation are increasingly integrated with the deployment train, which means working closely with developers to make...
A content designer's starter guide to agile
...how users have responded to content in testing. The content within a service and across services needs to be consistent in style and language. If content exists within your service...
Working together to achieve accessibility
...how to test prototypes with users with access needs, de-mystify the Web Content Accessibility Guidelines (WCAG) and how to exceed the mandatory AA standard. We’ll also show you how all...
Unlocking the power of data analysis at the Home Office: introducing the Analytics Workbench
Posted by:
Stefan Collymore, Product Manager and Annika Toomer, Product Manager, Posted on:
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Categories:
Continuous improvement, Data
...User Interface use industry standard tooling to perform analysis and generate insights collaborate with team members on data sets to raise the level of set quality, and re-use code and...