...sense of and share insight into complexity. Use data to understand what is happening combined with qualitative insight to understand why. Risk of unintended consequences Testing potential solutions through experimentation....
...will’) if you need to. For example, the phrase ‘How your information will be used’ can be easily rewritten in the present ‘How we use your information’. And it makes...
...to grips with the prototyping kit in the second class: how to run it and how to upload work and host it on Heroku, behind a username and password. The...
...design system into something that provides broader help and support for delivery teams in the Home Office. This translates into our ability to build internal and public-facing services designed for...
...users. The more relaxed discussion is a fantastic way of exploiting the user’s specialist domain knowledge and understanding how useful the service is for people in their role. How to...
...designers and researchers came together for an afternoon to understand how the scale is being used in delivery teams, its relevance to our users, and how we could iterate the...
...functionality and architecture. Through a series of stakeholder interviews the team collected over 200 ‘use cases’. From those use cases we were able to understand how colleagues in the UK...
In a recent workshop on leading service design, I talked about how to introduce end-to-end service design in large organisations that understand and structure work in very different ways, for...
...in both London and Manchester. For other DDaT apprenticeships, including in other roles this autumn, sign into Civil Service Jobs and select Digital Executive Officer roles to get alerts. ...
...or nothing to write accessible code. Good quality code is better to collaborate on, iterate and inherit. And changing code later can cause problems, higher costs and delays. Accessible services...
