A collaborative approach to service assessments
...we can create important digital services that work for users, in a wider context of being value for money and fit for purpose. I trained 22 internal service assessors during...
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Theory to practice: my first steps as a user researcher intern
...to a world of training. I’ve been offered more opportunities than I can count. For example, I was recommended for the Whitehall & Industry Group’s (WIG) Future Leaders course, which...
Creating common ground with design standards
...they need. The design standards can help guide other professions, for example developers or researchers who might need to be a voice for users in the absence of designers. Remote...
The first #DigitalGovWomen unconference: a man’s perspective
...was a shame there were so few of us. What is an unconference? It was my first unconference, so the format threw me a little initially. In an unconference, attendees...
Sharing design patterns to work smarter
Posted by:
Michael Owen and Ben Farber, Posted on:
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Categories:
Continuous improvement, Design, Service design
...Forms Government services tend to use a lot of forms. It’s no different at the Home Office. We’ve been building a framework for forms since last year called Home Office...
Using the physical space in an Agile Project
...6) Agile Board The team’s Agile Task Board is the central hub for our project. It’s the main focus of communication for everyone, and we gather around it daily to...
Establishing the Home Office User Research Ethics Board
Posted by:
Sian Cook and Liam O'Brien, Posted on:
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Categories:
Continuous improvement, User research
...the way we review submissions. For example, we recently conducted usability testing to make the submission form clearer and easier to complete. How our ethics board supports our user researchers...
The hidden benefits of user centred design
Posted by:
Chris Taylor, Head of User-Centred Design, Posted on:
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Categories:
Design, Service design
...an online application form easier to understand, or optimising the underlying code for a service – increases your own emotional investment in a project and therefore your motivation. Next time...
Building the ‘registration district’ register alpha
...partnerships. Although you can use local register offices, such as your local library, to use the registration service, it’s the registration district that’s responsible for making sure that certificates for...
Can graphic design save your life?
...A graphic designer also needs to make tough decisions. For example, questioning content and messaging, understanding user needs and knowing how to use design techniques effectively to support the thing...