Why well-meaning ideas can have unintended consequences
...publish a form or test a website, and what’s wrong with this? Surely putting a link to an online form is quick, cheap and people will either choose to use...
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Knowing the right level of interaction design
...that are easy to use and understand. They’ll prototype these solutions – often in code because interactions are made of code, not mock-ups – to test ideas with users and...
Designing at Home Office Digital
...development course to help improve my skills. This has been great for me, but also great for the business. When I was in the private sector, I used to work...
Delivery managers, product managers and service managers – how to get the best out of them
...for example, ‘he / she is responsible for that, so it’s not my fault.’ When we all focus on outcomes we’re all rallying around a service for meeting user needs....
What we mean by service outcomes and measurement
...they can and can’t apply for A register An API An online form A check before you start pattern and new content on GOV.UK The output of a project...
Women Returners at the Home Office
...forces and HM Courts & Tribunals Service as well as other government departments. There is never a dull day! I can’t thank Women Returners and the Home Office enough for...
Celebrating International Women’s Day at the Home Office
Posted by:
April Watkins, Charlotte Sides, Sheila Philips, Angela Delahunty, Carolyn Pratley, Susan Yarnold and Emma Bell, Posted on:
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Categories:
Diversity, Equality
...my business, communication and organisational skills. I was never discouraged or overlooked for any events or training and was easily accepted as part of the BAME network and other cross-government...
Discovering the value of access needs research
Posted by:
Aspasia Dellaporta and Chris Lansley, Posted on:
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Categories:
Accessibility, Service design, User research
...the content, design and code of the forms to address the issues John encountered. By making the service more accessible for John, we’ll make it easier for everyone to use....
My experience as a female developer
...grow and be oneself, regardless of gender and level of seniority. Good management ensures friendly and rational operations, which promotes productivity and wellbeing for both female and male developers alike....
Illustrating the importance of accessible design
...into their work, or who should be responsible for it. It’s not intentional, but services have failed assessments because they’re not accessible, which delays delivery to users. When accessibility is...