...learning When you’ve been doing something for a long time, it becomes second nature. It’s really easy to forget how daunting it can be for someone who’s trying something completely...
...what they're entitled to, and how people prove they’re eligible for something. We also design for behind-the-scenes - the things people delivering services need, to do their jobs effectively. We...
...develop, implement, manage and protect data and technology. Our approach also aligns with the cross-government 2022 to 2025 Roadmap for Digital and Data, Transforming for a Digital Future, which sets...
...and deliver projects and services iteratively to best meet the business and user need. I’ve worked on high-profile cross-government health and safety projects. I’ve also led project phases for the...
We recently welcomed 2 new accessibility testers to the Home Office – Stella Majcen and Yacoob Woozeer, who’ve joined James Buller to form the Access Needs team. Together, they bring...
The Home Office Accessibility and Digital Inclusion team. Join us for our upcoming live event on 27 July to hear about career development opportunities for our software engineers and the...
...format and we hoped the time constraint would force decisions and quick progress. We planned to prototype a solution to test our assumptions with real users. The design sprint in...
...but I wanted to be sure that the operations team understood the user researcher point of view as well. The best way to do that was for them to act...
The best way to proof your content is for someone else to read it. But sometimes you don’t have time - how can you be sure you’ve caught all the...
...during transactions, it can be expensive to resolve — both for users and for government. Our work helps to ensure compliance with legislation by reducing genuine user errors and by...
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