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Home Office Digital, Data and Technology

Deciding not to build a new service: why stopping can be the right outcome 

An image of a user centred design team working together on a service design.

Deciding not to build a new service: why stopping can be the right outcome 

5 tips for user-centred designers who are considering whether to continue building a new service for users.

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Where do service designers fit within an organisation?

Posted by: Kate Tarling, Posted on: 16 March 2018 - Categories: Service design
A table of content that repeats the 6 ways a service designer works

...to standardise and scale good approaches to services across the department, while growing the specialist domain knowledge we need to have real impact in policy, strategy, operation and delivery teams....

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Designing for government: an intern's perspective

Posted by: Beth Dixon, Posted on: 2 March 2018 - Categories: Design, Recruitment
A print out of a screen design, with handwritten design tweaks

...Soon after, I went on the GDS agile training course, which is where I was introduced to the government design principles. ‘This is for everyone’ – one of the principles...

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Design ops: how we design Home Office services at scale

Posted by: Michael Owen and Chris Taylor, Head of User-Centred Design, Posted on: 19 February 2018 - Categories: Design
A graphic that reads 'Standards, support and quality', which is the aim of design ops

...that bit faster and smoother, so they can concentrate on delivering the service. Standards Government Digital Service (GDS) has done a lot of the work to set standards for government...

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What makes a good interview?

Posted by: Clare Ridd, Posted on: 6 February 2018 - Categories: User research

...interviews to get good quality data. Get it wrong and you’ll get poor insights, which can lead to services being designed and built for the wrong thing. But performing good...

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Theory to practice: my first steps as a user researcher intern

Posted by: Joe Coker, Posted on: 26 January 2018 - Categories: Recruitment, User research

...who uses our software to turn that application into a result. Being an important part of a team that creates simple and successful online user journeys gives me great job...

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Can graphic design save your life?

Posted by: Sue Spevack, Interaction Designer, Posted on: 16 January 2018 - Categories: Assisted digital, Design

...projects was working with the assisted digital team on a poster for UK Visas and Immigration (UKVI). The assisted digital team works to make sure that people who have low...

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Continuous improvement with quality assurance and testing

Posted by: Blaine Webb, Posted on: 5 January 2018 - Categories: Continuous improvement, Development, QAT

...development our test engineers help us check that: code works the way it’s expected to changes to code haven’t broken existing functionality services are protected against security threats Using the...

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Working together to achieve accessibility 

Posted by: James Buller, Posted on: 21 December 2017 - Categories: Accessibility, User research

...members of your team can look out for accessibility issues, backed up by continuous integration. You’ll need to follow through on all this to pass an alpha service assessment. Private...

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Cracking the HOF code

Posted by: Karwai Pun, Posted on: 15 December 2017 - Categories: Design, Development

Senior interaction designer Karwai Pun tells how she used her design skills to help her on her first attempt at using the Home Office Forms framework

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Moving stories: using video to explain user research

Posted by: Emily Mahon-Ball, Posted on: 8 December 2017 - Categories: Accessibility, Design, User research
A video still showing a participant being interviewed at home. A signer translates the narration into sign language.

...– to explain what we mean by ‘user research’. We wanted something we could promote, post to online forums and even send out in recruitment emails. We wanted a text...

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