In line with our ‘Digital First’ agenda, we’ve modernised the Home Office caseworking process by digitising the customer journey through greater automation and better system integration.
...qualification and research experience matched the job description and skillset, so I gave the application a shot. It was a demanding application process that tested me at every point. The...
...to standardise and scale good approaches to services across the department, while growing the specialist domain knowledge we need to have real impact in policy, strategy, operation and delivery teams....
...Soon after, I went on the GDS agile training course, which is where I was introduced to the government design principles. ‘This is for everyone’ – one of the principles...
...that bit faster and smoother, so they can concentrate on delivering the service. Standards Government Digital Service (GDS) has done a lot of the work to set standards for government...
...interviews to get good quality data. Get it wrong and you’ll get poor insights, which can lead to services being designed and built for the wrong thing. But performing good...
...who uses our software to turn that application into a result. Being an important part of a team that creates simple and successful online user journeys gives me great job...
...projects was working with the assisted digital team on a poster for UK Visas and Immigration (UKVI). The assisted digital team works to make sure that people who have low...
...development our test engineers help us check that: code works the way it’s expected to changes to code haven’t broken existing functionality services are protected against security threats Using the...
...members of your team can look out for accessibility issues, backed up by continuous integration. You’ll need to follow through on all this to pass an alpha service assessment. Private...
Senior interaction designer Karwai Pun tells how she used her design skills to help her on her first attempt at using the Home Office Forms framework
