The learning curve of a HODDaT user researcher intern
...baby’ discovery – a high-level project that explored the services new parents use, for example registering the birth and applying for baby’s first passport. I was part of a small...
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Theory to practice: my first steps as a user researcher intern
...to a world of training. I’ve been offered more opportunities than I can count. For example, I was recommended for the Whitehall & Industry Group’s (WIG) Future Leaders course, which...
Tips on how to proofread your own content
The best way to proof your content is for someone else to read it. But sometimes you don’t have time - how can you be sure you’ve caught all the...
Our Home Office 2024 DDaT Strategy is published
Posted by:
Rob Thompson, Chief Technology Officer, Posted on:
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Categories:
DDaT Strategy, Transformation
...of working, moving from traditional siloed structures with defined hierarchies to empowered networks of multidisciplinary product teams who decide what’s best for their product. Our people will work in the...
Sharing design patterns to work smarter
Posted by:
Michael Owen and Ben Farber, Posted on:
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Categories:
Continuous improvement, Design, Service design
...Forms Government services tend to use a lot of forms. It’s no different at the Home Office. We’ve been building a framework for forms since last year called Home Office...
Researching and designing assisted digital services for UKVI
...of low skilled users to take part in research For advice and help on providing assisted digital support for your service, email the Home Office assisted digital team at AssistedDigital@digital.homeoffice.gov.uk....
Home Office Digital internships: finding new talent
...Data and Technology and are looking for a new challenge? That’s why from 2018 we’ll offer internships to civil servants looking for a change of career. Through the Home Office...
User research and design in Home Office Digital
...during transactions, it can be expensive to resolve — both for users and for government. Our work helps to ensure compliance with legislation by reducing genuine user errors and by...
What do service designers do?
...and the value for money they deliver. Some of us are more directly involved, such as service managers, policy makers, policy writers, customer service teams and front-line staff. While others...
Agile: back to basics
I’ve been working as an agile coach at the Home Office for nearly a year and have had the luxury of seeing lots of teams in London, Sheffield and Croydon...