Problem solving with a design sprint
...format and we hoped the time constraint would force decisions and quick progress. We planned to prototype a solution to test our assumptions with real users. The design sprint in...
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Illustrating the importance of accessible design
...into their work, or who should be responsible for it. It’s not intentional, but services have failed assessments because they’re not accessible, which delays delivery to users. When accessibility is...
Celebrating International Women’s Day at the Home Office
Posted by:
April Watkins, Charlotte Sides, Sheila Philips, Angela Delahunty, Carolyn Pratley, Susan Yarnold and Emma Bell, Posted on:
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Categories:
Diversity, Equality
...tech whilst automating user journeys and business processes in my previous job. After completing a web development course, I knew I wanted to become a developer. I joined the 18-month...
What we do to make Home Office Digital a better place to be
...a user story or task. The idea is that, by the end of the sprint, all the user stories will all be completed and the ‘epic’ will be resolved. What...
How the DDaT Profession Framework supports our Business Analysts
Posted by:
Simon Daly, Head of DDaT Product Profession and Rosie Lyons, Lead Business Analyst, Posted on:
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Categories:
Business Analyst, Product
...and understand a business problem or opportunity undertake research and analysis to understand how a business or business area works identify areas for improvement identify and elaborate on user and...
Psychological safety for researchers
Risks as a researcher User research isn’t something you can do from a distance. To get valuable insights you have to get up close and personal with your users -...
Designing content for people with limited English
Posted by:
Sarah Lombardi, Principal Content Designer and Steven Shukor, Principal Content Designer, Posted on:
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Categories:
Content, User centred design
The Home Office is the lead government department for immigration, visas, passports and asylum in the United Kingdom ('the UK'). The people we serve might be new to the country...
What agile means for the Home Office
I’m Clare Young, Head of Agile Delivery in Home Office Digital. My job involves building and leading the delivery manager community and promoting the use of agile ways of working...
Life after live
Posted by:
Louise Costelloe-Ward, Posted on:
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Categories:
Live services, Service assessments, Service optimisation
...feedback on strategy We had an established way of assessing new and redesigned services, but no ongoing monitoring of existing and live services. We also had feedback from our assessors...
What does transformation really mean?
...now that vision is suddenly out of date, so someone sets out a new vision. And so the cycle continues. This thinking reveals the belief that there can be a...