What does transformation really mean?
...now that vision is suddenly out of date, so someone sets out a new vision. And so the cycle continues. This thinking reveals the belief that there can be a...
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From zero to delivery - our Sheffield hub start up
...means a shared value and belief system, not one that’s imposed. So we tried to shape the culture rather than define it. We knew what positive culture looked like, but...
The power of pictures in service design
...Syrian refugee resettlement process in the UK. However, since the team had no service manager, we were at quite a disadvantage. We had no one to advocate us and the...
Researching and designing assisted digital services for UKVI
...Scottish Library & Information Council and Migrant Help UK. Users are given help completing applications online, but are not given immigration advice. Why provide assisted digital support? As part of...
Storing and sharing user research
...consistent, accessible and conforms with our approach to ethics and data protection. Not doing the same thing twice We know it's not helpful if user researchers have to start from...
Working together to achieve accessibility
...beta By now, we’d expect to have been talking to your team for some time and your product or service should be pretty good accessibility wise. Now’s the time to...
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Digital internships: putting passion to practical use
...to use agile methods in software development. Agile methods were completely new to me and we were taught useful and practical ways to work in multidisciplinary teams and how to...
How we use the digital inclusion scale
...not discriminate and that those who want to use digital channels are supported. The digital inclusion scale is an important tool in a researcher’s toolkit to ensure they research with...
Content design internship: first impressions
...appropriately - including detailed guidance, campaign pages, and news stories to work with policy advisers, GDS content designers and press officers Ounie spent her first placement working on a service...