The Digital Service Standard: how to get it right first time

...teams turn up for the next assessment only to fall down because they haven’t followed through. This can be frustrating for all involved. After an assessment or health check, have...
...teams turn up for the next assessment only to fall down because they haven’t followed through. This can be frustrating for all involved. After an assessment or health check, have...
...we’re user researchers for Home Office Digital. As digital anthropology students we studied what it means to be human in the digital age, and the role technology has in shaping...
...beautifully constructed JavaScript marvel because of simple build problems. Thanks to Home Office Digital’s Mehmet Duran for his help with this post. For more like this follow me on Twitter....
...just one step in a bigger process. We’ve called these sub-services, and examples include: applying for a visa applying for a licence granting or refusing permission revoking someone’s permission Capabilities...
...for doing something tactical to buy us time, we still need to work out how to remove current constraints for the future. And we need to give specialist digital teams...
We recently welcomed 2 new accessibility testers to the Home Office – Stella Majcen and Yacoob Woozeer, who’ve joined James Buller to form the Access Needs team. Together, they bring...
...an organisation that recognises people for who they are, not what they are or do, and in which everyone has a voice. Opportunity for all – and enabling those who...
...we’re trying to solve and how to build a service that will work well for users. I was recently working on a database system that will be used by forces...
...to stress, from the catastrophic (for example, grievances and major life changes) to the everyday (for example, sleeping habits and holidays). It then generates a score which indicates your current...
...problem We’ve drawn on the Design Council’s ‘Double Diamond’, a known framework for design thinking and methods. Diagram A shows how we have adapted the ‘Double Diamond’ for our purposes....
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