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...each need, then the product manager reviews and releases to the end users. Done right, this can be a very fast process. The team may need someone help to improve...
...doesn’t mean your efforts aren’t appreciated. They are – I can vouch for that. So thank you Jeremy Wyatt, secret keeper of notes and all-round helpful human. If we ever...
...and in the future. Over the past few years, we’ve been working to improve our ability to design and deliver digital services, and to modernise critical technology infrastructure to help...
Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
...always know it’s there. Reading the guidance will help you think and work through what needs to be done in each phase, who’s needed to do it and what good...
...help completing their immigration applications online. Together, they’ve researched and developed a UKVI-wide assisted digital service. Launched on 25 September, the service covers AD support for all UKVI online products....
...service quicker, simpler and cheaper (to use and probably to build too). Another way to put it is that user needs are about getting done only what’s needed. The goal...
Senior interaction designer Eliot Hill explains the benefits of using the Home Office icons pattern on internal services
...I was excited about a recent exchange trip to the Department of Internal Affairs (DIA) in New Zealand. The UK and New Zealand are 2 countries in Digital 5, or...
...speed up decision making.’ These are different to the desired outcomes for a service or stage. Outcomes for a stage in a service Examples of good outcomes are ‘People know...
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