In line with our ‘Digital First’ agenda, we’ve modernised the Home Office caseworking process by digitising the customer journey through greater automation and better system integration.
Senior interaction designer Eliot Hill explains the benefits of using the Home Office icons pattern on internal services
...I was excited about a recent exchange trip to the Department of Internal Affairs (DIA) in New Zealand. The UK and New Zealand are 2 countries in Digital 5, or...
...speed up decision making.’ These are different to the desired outcomes for a service or stage. Outcomes for a stage in a service Examples of good outcomes are ‘People know...
...wider context around the part they’re working on, as well as forming a benchmark for when we change things. That would leave individual teams free to focus their user research...
...share experimental ideas. All in the open. These experiences have helped us iterate our goals for the project by allowing us to: create a common design language across the organisation...
...that are easy to use and understand. They’ll prototype these solutions – often in code because interactions are made of code, not mock-ups – to test ideas with users and...
...used the internet in my research, I’d never researched how people use the internet. Which is why I jumped at the chance of becoming a user researcher intern at Home...
...online forms and services, for example they don’t have a computer or smartphone, or they believe they don’t have the skills to do the same task online. Others say they...
As we go about redesigning public services to be clearer, simpler and faster, we sometimes hear things like, ‘civil servants are users too.’ And of course they are.
I joined the Home Office 4 months ago, after completing an intensive course in user experience design at General Assembly. The course was a mix of theory, workshops and projects, all designed to mirror industry practice.
