In line with our ‘Digital First’ agenda, we’ve modernised the Home Office caseworking process by digitising the customer journey through greater automation and better system integration.
...new job. Our services are things they have to do to get what they want. The ideal service would be one where the user doesn’t have to do anything at...
...talks from respected leaders in the design industry. I even co-presented at a cross-government design meet-up - something I never would have imagined doing a year ago. What Home Office...
...those whose careers have developed with a less flexible way of working and a more formal dress code. I read an article a while back from a top female CEO...
...going on right there in the interview, instead devote your attention to the interviewee and go with their flow. For example, you might find your previous experiences suggest potential reasons...
...content clinics; long live the content mailbox To help anyone with a tricky piece of content, we set up content clinics. These informal drop-in sessions were held every fortnight with...
...content out of the code into a separate content file. It involves replacing the content with a ‘token’, which is entered into the code. That token represents the correct words,...
...a number of ways. Pairing designers and creating a micro-community within a project team can be a great way to avoid burn-out and increase motivation. There are a few things...
...deployed, and it can then be too too late to change the design. Getting real content into the product earlier makes it easier to get user feedback on the language...
...track of progress we hold bi-weekly stand-ups, which allow us to act where there are blockers/delays for whatever reason. Anyone in HOD can come to a standup and take on...
...page how you want it. Turning static images into a prototype Once you’ve mocked up your new pages, you can drop them into Invision - a free prototyping app. Invision...
