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I used to dislike my job

Posted by: Julian Dos Remedios, Posted on: 22 September 2015 - Categories: Agile, Service design
Picture of thumbs up

...of satisfaction from being able to deliver, and to be told by users you have transformed their experience for the better, delivering to operational staff new systems that meet their...

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Simplifying the Immigration Health Surcharge by iterating policy

Posted by: Simon Cooper and Tom Ball, Posted on: 17 September 2015 - Categories: Content, Service design

...15 questions about exemptions down to one - or none at all if you're over 18. To make these changes happen, we needed to make the case to our policy...

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Life after live

Posted by: Louise Costelloe-Ward, Posted on: 17 September 2015 - Categories: Live services, Service assessments, Service optimisation
Screens showing live status of digital services

...of services that are already live. Screens showing live status of digital services We want all Home Office Digital services to be of a consistently high quality, irrespective of go...

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Home Office Digital

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