Confidence tricks: how to help assisted digital users
...online forms and services, for example they don’t have a computer or smartphone, or they believe they don’t have the skills to do the same task online. Others say they...
User research
Discovering the value of access needs research
Posted by:
Aspasia Dellaporta and Chris Lansley, Posted on:
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Categories:
Accessibility, Service design, User research
...the content, design and code of the forms to address the issues John encountered. By making the service more accessible for John, we’ll make it easier for everyone to use....
How will this new shiny thing deliver value?
...how they can be grouped together. Record time against tasks You need to break tasks down into columns so that you have plenty of space for multiple processes. Excel works...
Three things I learned using future-mapping tools with users
...anything ‘wrong’. But for some it was too much of a leap. One participant managed to avoid touching or interacting with the cards for the whole session. However, this still...
Make invitations to beta services better
If you are not careful you can antagonise users before they have even started testing your service.
What Deaf awareness week means to Home Office Digital
...in Home Office Digital to better understand the needs of Deaf users. The whole user research and design team has taken part in Deaf awareness training. We learnt just how...
Great things about being a user research intern for Home Office Digital
...on the other hand, have been working on an internal project, the single intelligence platform (SIP), which will modernise the collection, storage and use of data to identify and tackle...
The interviewer in the room
...going on right there in the interview, instead devote your attention to the interviewee and go with their flow. For example, you might find your previous experiences suggest potential reasons...
Prototyping content
...page how you want it. Turning static images into a prototype Once you’ve mocked up your new pages, you can drop them into Invision - a free prototyping app. Invision...
Tips for writing for non-native English speakers
Posted by:
Amanda Summers-Plotno and Ben Stevens, Product Lead, Enablers, Posted on:
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Categories:
Service design, User research
...and Kuwait, problems are evident. Since April 2015 many UK visa applicants have had to pay an immigration health surcharge (IHS). Analytics show the average time spent on the IHS...
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