...‘redesigning all the websites and letters, talking to everyone involved, reviewing casework processes, system maintenance and code, while understanding the wider context of someone’s real user journey – everything that...
...BRP development we generated some technical debt, which created extra complexity and made it difficult for someone new to the codebase to quickly grasp the principles on which we had...
...look after live services, as well as building new services. My team will initially be building the new firearms licensing services, while Paul’s team will be focusing on the UK...
...increase throughout the programme. From programme to a permanent position I’ll be rotating onto a new project soon - building something new, which will plug any gaps in my knowledge...
...for users shown here are essentially written as core user needs that have been met – ie, the result of what happens if this service or stage performs well. Similarly,...
...time as part of quality assurance to make sure they: are consistently meeting user needs and technical standards are accessible, stable, secure and work quickly, regardless of how many users...
As we go about redesigning public services to be clearer, simpler and faster, we sometimes hear things like, ‘civil servants are users too.’ And of course they are. Internal users...
If you’re looking for a career where you can put your passion for research to practical use, then may I suggest you consider becoming a user researcher. It’s an exciting,...
You’re a user researcher intern and it’s your first turn facilitating a research session. The participant sits opposite you, the senior researcher nods encouragingly. You look down at the discussion...
...and products that meet the needs of all our users. But meeting users’ needs does not mean designing everything at once. Start small. I take one user need and draft...
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