Confidence tricks: how to help assisted digital users
...online forms and services, for example they don’t have a computer or smartphone, or they believe they don’t have the skills to do the same task online. Others say they...
Building internal systems v providing services
As we go about redesigning public services to be clearer, simpler and faster, we sometimes hear things like, ‘civil servants are users too.’ And of course they are.
Theory to practice: diary of an interaction design intern
I joined the Home Office 4 months ago, after completing an intensive course in user experience design at General Assembly. The course was a mix of theory, workshops and projects, all designed to mirror industry practice.
The hidden benefits of user centred design
Posted by:
Chris Taylor, Head of User-Centred Design, Posted on:
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Categories:
Design, Service design
...our ideas work. However, I have a theory that there is a hidden benefit of this approach that I don’t often hear people talk about: user centred design makes the...
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