Types and stages of services
...wider context around the part they’re working on, as well as forming a benchmark for when we change things. That would leave individual teams free to focus their user research...
Creating common ground with design standards
...the wider GOV.UK elements. Standards help inform good design choices and are a really good way to share our design standards far and wide. I wrote about our plans to...
Knowing the right level of interaction design
...that are easy to use and understand. They’ll prototype these solutions – often in code because interactions are made of code, not mock-ups – to test ideas with users and...
The learning curve of a HODDaT user researcher intern
...baby’ discovery – a high-level project that explored the services new parents use, for example registering the birth and applying for baby’s first passport. I was part of a small...
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