Working together to achieve accessibility
...members of your team can look out for accessibility issues, backed up by continuous integration. You’ll need to follow through on all this to pass an alpha service assessment. Private...
Cracking the HOF code
Senior interaction designer Karwai Pun tells how she used her design skills to help her on her first attempt at using the Home Office Forms framework
Moving stories: using video to explain user research
...– to explain what we mean by ‘user research’. We wanted something we could promote, post to online forums and even send out in recruitment emails. We wanted a text...
Prototype training: what we teach and what we've learnt
...coding and prototyping, but a lot of new designers and non-design colleagues wanted to code and make their own prototypes, but had no idea where to start. There was a...
Research Services: here to help
User researchers work across the Home Office, gaining insight to improve services in immigration, passports and borders. None of this could happen without user research participants and somewhere to talk...
Agile: back to basics
...each need, then the product manager reviews and releases to the end users. Done right, this can be a very fast process. The team may need someone help to improve...
Take note: why you should keep records of service decisions
...doesn’t mean your efforts aren’t appreciated. They are – I can vouch for that. So thank you Jeremy Wyatt, secret keeper of notes and all-round helpful human. If we ever...
Home Office Digital internships: finding new talent
...and in the future. Over the past few years, we’ve been working to improve our ability to design and deliver digital services, and to modernise critical technology infrastructure to help...
Storing and sharing user research
Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
The Digital Service Standard: how to get it right first time
...always know it’s there. Reading the guidance will help you think and work through what needs to be done in each phase, who’s needed to do it and what good...
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