Building internal systems v providing services
As we go about redesigning public services to be clearer, simpler and faster, we sometimes hear things like, ‘civil servants are users too.’ And of course they are.
Theory to practice: diary of an interaction design intern
I joined the Home Office 4 months ago, after completing an intensive course in user experience design at General Assembly. The course was a mix of theory, workshops and projects, all designed to mirror industry practice.
The hidden benefits of user centred design
Posted by:
Chris Taylor, Head of User-Centred Design, Posted on:
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Categories:
Design, Service design
...our ideas work. However, I have a theory that there is a hidden benefit of this approach that I don’t often hear people talk about: user centred design makes the...
Building the ‘registration district’ register alpha
...the registration district register which is now in alpha. Evolution of the registration district register Registration districts are administrative regions for the civil registration of births, marriages, deaths and civil...
Sharing best practice on assisted digital and digital inclusion
...assisted digital services. The interactive workshop, held in London, included visitors from the Home Office, Northern Ireland office, Ministry of Justice, NHS Digital and the Department for Work and Pensions....
Problem solving with a design sprint
While my team was going through a quiet period on current projects, I decided to run a week-long ‘design sprint’ with a smaller sub team to begin to tackle our next project. Our service is focussed on building systems that …
Tips on measuring performance
...template for a performance workshop. From running similar workshops, it helped me to understand what can be done to improve performance analysis in the department. A photo from one of...
Discovering the value of access needs research
Posted by:
Aspasia Dellaporta and Chris Lansley, Posted on:
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Categories:
Accessibility, Service design, User research
...the content, design and code of the forms to address the issues John encountered. By making the service more accessible for John, we’ll make it easier for everyone to use....
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