Content is crucial, but the right design is essential
...don’t need to see the code. Instead, they enter an employer’s email address and the code is sent directly to the employer with instructions on how to use it. So...
Recognising when something's not working
Posted by:
Karwai Pun and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Agile, Content, Design
...end the pilot so that our developers could start working on the new design. Testing our design We’re about to start a second pilot with our new design, which...
Building success
...way, if we share common values, and are clear about what they are. Today’s Civil Service is different from the one I joined more than 30 years ago. Technology is...
Announcing our new Deputy Director, Design and Research - Katy Arnold
...team of 2 civil servants in 2015 to today’s 100 designers and researchers, she's built one of the most respected user-centred design practices in government. Katy Arnold Shaping the future...
Introducing Rob Thompson, our new CTO
...strategic direction for engineering, technology and architecture across the Home Office. That means 2 things: Doing some architectural work, making sure new systems are well designed and current systems are...
Celebrating the success of home-grown talent
...past interns, who has just been promoted to a senior executive officer role, reflected that: “The Home Office user research internship programme has been fantastic. It’s given me the chance...
Documenting design
Senior interaction designer Eliot Hill explains a new tagging system that shows the confidence levels in user journeys during various stages of the design process.
Moving towards Continuous Delivery at DDaT
Matthew Skelton, Engineering Lead for Immigration Technology, tells how the adoption of Continuous Delivery at the Home Office was boosted by a visit from industry expert Dave Farley.
How we use the digital inclusion scale
...designers and researchers came together for an afternoon to understand how the scale is being used in delivery teams, its relevance to our users, and how we could iterate the...
Creating a list of services
...for example ‘Employ someone – check if someone is allowed to work’. Who was involved in making this list We reviewed service content on GOV.UK, looked at research with users...
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