...of guidance and resources which is now sent to new user researchers on their first day. We’re also now doing further research into onboarding to inform more extensive improvements. We...
...Office who make the initial decisions on applications. They are then administered and recouped by the Department for Work and Pensions (DWP). By November 2019, when we first started work...
...more time developing new business-relevant features and have higher staff satisfaction compared to other organisations. The core of Continuous Delivery is ensuring that software is deployable at any time, so...
...own words. 2. Users gonna use – and not how you expected This means it's vital to take good notes during the process – don't just assume that a photo...
Many services (as end users would know them) transcend teams, directorates, organisations or departments. It’s not obvious where service designers should sit, since we want them to be working on...
I’m Clare Young, Head of Agile Delivery in Home Office Digital. My job involves building and leading the delivery manager community and promoting the use of agile ways of working...
...service moved online, support should be available for all users to access and use them equally. Assisted digital in the Home Office Since forming our new research team In January...
...17, Richard Hawley, Tony Christie ... I could go on. Therefore, I think it is fitting that the Home Office have chosen such a creative city to build a new...
...back to the suggestions made in the workshop to make sure we’re still on track. We replace the sticky notes each time we have a new workshop. 2) Research and...
...Health Surcharge (IHS), a new step in the visa application process at UK Visas and Immigration. Users applying for or extending their UK visas for more than six months need...
