...understand what the challenges are. The best service is where no one needs to do anything To use public resources effectively and efficiently, we must not simply build digital-and-slightly-improved versions...
...Office Digital, Data and Technology (HODDaT). Nonstop learning Since starting my internship 8 months ago, I’ve been on a nonstop learning curve. My first role was on the ‘Having a...
Many services (as end users would know them) transcend teams, directorates, organisations or departments. It’s not obvious where service designers should sit, since we want them to be working on...
...more time developing new business-relevant features and have higher staff satisfaction compared to other organisations. The core of Continuous Delivery is ensuring that software is deployable at any time, so...
...strategic direction for engineering, technology and architecture across the Home Office. That means 2 things: Doing some architectural work, making sure new systems are well designed and current systems are...
...of guidance and resources which is now sent to new user researchers on their first day. We’re also now doing further research into onboarding to inform more extensive improvements. We...
...the programme lead I feel privileged to be guiding our new digital interns through the first phases of their civil service careers. Over the past 4 years we’ve helped our...
...new methods ‘on the side’. Use concrete case studies rather than rhetoric to encourage wider change. Table 1: How CoLab responds to challenges in large complex organisations. A new way...
...solving problems. The approach is flexible and can be applied to a range of different problems and deliver diverse solutions. This is not a new approach – it builds on...
Graduates of any discipline with dreams of a digital career can now apply to join our two-year Home Office Digital, Data and Technology (DDaT) Dynamic Development Scheme (DDS). The scheme...
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