How a digital team is helping to resettle Syrian refugees
...Our users are now able to process cases digitally by integrating data that comes directly from the UN with our existing systems. This means we save processing time, can prioritise...
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Designing your design process
...need to collect a person's age? Do we really need their age or are we merely asking for it now because we’ve always asked for it in the past? By...
Join Home Office Digital - we're hiring
...researchers and designers working to deliver services built around what works for users. And we’re now looking for more talented people to help us take things to the next level....
Simplifying the Immigration Health Surcharge by iterating policy
...Health Surcharge (IHS), a new step in the visa application process at UK Visas and Immigration. Users applying for or extending their UK visas for more than six months need...
What agile means for the Home Office
I’m Clare Young, Head of Agile Delivery in Home Office Digital. My job involves building and leading the delivery manager community and promoting the use of agile ways of working...
Intro to the the Home Office Assisted Digital Team
...service moved online, support should be available for all users to access and use them equally. Assisted digital in the Home Office Since forming our new research team In January...
Uncommon people
...17, Richard Hawley, Tony Christie ... I could go on. Therefore, I think it is fitting that the Home Office have chosen such a creative city to build a new...
Using the physical space in an Agile Project
...back to the suggestions made in the workshop to make sure we’re still on track. We replace the sticky notes each time we have a new workshop. 2) Research and...
Three things I learned using future-mapping tools with users
...own words. 2. Users gonna use – and not how you expected This means it's vital to take good notes during the process – don't just assume that a photo...
Sharing design patterns to work smarter
Posted by:
Michael Owen and Ben Farber, Posted on:
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Categories:
Continuous improvement, Design, Service design
...all learning and trying new things. How do we share those learnings so that we make better decisions in the future? Here are some things we’re doing to better collaborate...