User research and design in Home Office Digital
...only 2 members of staff doing this work; now we have 20 civil servants in the community. User Research and Design are still pretty new disciplines within the Home Office...
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User experience is a team sport
...In a sense I am now on the other side of the fence trying to deliver services following GDS standards and approach. My first project in Home Office Digital was...
Trust me, I want to make things easier for you...
I’ve just completed my first month at Home Office Digital as a new User Researcher, having transferred here from Natural England - part of Defra - following a stint on...
Content designers are here to help
...the needs of our users. Now, to get help with your content, you can: post a message in the content-designers' Slack channel email the new content designer mailbox And a...
Designing at Home Office Digital
I’ve been a civil servant designer at Home Office Digital for nearly 8 months now and I'd like to recount my experiences. Having worked mostly in the private sector, one...
Why we should all try being a content designer
...long-term, but my brief foray has taught me a lot. I think it can do the same for most people working in digital. Care about the message, not the words...
What does transformation really mean?
...now that vision is suddenly out of date, so someone sets out a new vision. And so the cycle continues. This thinking reveals the belief that there can be a...
From zero to delivery - our Sheffield hub start up
...means a shared value and belief system, not one that’s imposed. So we tried to shape the culture rather than define it. We knew what positive culture looked like, but...
The power of pictures in service design
...Syrian refugee resettlement process in the UK. However, since the team had no service manager, we were at quite a disadvantage. We had no one to advocate us and the...
Researching and designing assisted digital services for UKVI
...Scottish Library & Information Council and Migrant Help UK. Users are given help completing applications online, but are not given immigration advice. Why provide assisted digital support? As part of...
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