...government that embraced a digital by design approach to everything we delivered. We’ve lived up to our promises; a UK passport holder can renew a passport within 48 hours, from...
Digital, Data and Technology is now known as Home Office Digital. This marks an important evolution, and I wanted to explain why it matters for all of us in our...
...and security checks. Travelling is now smoother thanks to world-leading eGate usage, and policing benefits from better digital tools. Most of our IT now runs in the cloud, saving money...
...GDS would bring as we thought we already knew lots about our users and had done some user research. Of course we were wrong and we have learnt a huge...
...only 2 members of staff doing this work; now we have 20 civil servants in the community. User Research and Design are still pretty new disciplines within the Home Office...
...In a sense I am now on the other side of the fence trying to deliver services following GDS standards and approach. My first project in Home Office Digital was...
I’ve just completed my first month at Home Office Digital as a new User Researcher, having transferred here from Natural England - part of Defra - following a stint on...
...the needs of our users. Now, to get help with your content, you can: post a message in the content-designers' Slack channel email the new content designer mailbox And a...
I’ve been a civil servant designer at Home Office Digital for nearly 8 months now and I'd like to recount my experiences. Having worked mostly in the private sector, one...
...long-term, but my brief foray has taught me a lot. I think it can do the same for most people working in digital. Care about the message, not the words...
